Terms of Service
Last updated: 1 March 2026 · Effective: 1 March 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and Syscobyte AB, a company registered in Sweden ("Syscobyte", "we", "us"), governing your use of the AlertsDock platform and services available at alertsdock.com. By creating an account or using AlertsDock, you agree to be bound by these Terms. If you do not agree, do not use the service.
1. Service Description
AlertsDock is a software-as-a-service (SaaS) monitoring platform providing:
- Uptime Monitoring: HTTP/HTTPS, TCP, DNS checks for websites, APIs, and servers
- Cron Job Monitoring: Heartbeat monitoring for scheduled tasks and cron jobs
- Status Pages: Public-facing status pages showing system health
- Webhook Inspection: Capture, inspect, and replay incoming webhook payloads
- Alerting: Notifications via email, Slack, Discord, SMS, and webhook
We reserve the right to modify, suspend, or discontinue any feature at any time with reasonable notice.
2. Eligibility and Account Registration
- You must be at least 16 years of age to use AlertsDock.
- You must provide accurate and complete information when registering.
- You are responsible for maintaining the security of your account credentials.
- You must notify us immediately of any unauthorised access to your account.
- One person or entity may not maintain more than one free account.
- Accounts registered by automated methods are prohibited.
3. Acceptable Use Policy
You agree not to use AlertsDock to:
- Monitor systems you do not own or have explicit authorisation to monitor
- Launch denial-of-service attacks or use our infrastructure for network attacks
- Circumvent rate limits or technical access controls
- Reverse engineer, decompile, or attempt to extract our source code
- Resell or sublicense the service without our written permission
- Transmit malware, viruses, or malicious code via webhook endpoints
- Violate any applicable law or regulation
- Infringe on intellectual property rights of third parties
- Collect personal data of third parties without appropriate legal basis
Violation of this policy may result in immediate account suspension or termination without refund.
4. Subscriptions and Payment
4.1 Plans
AlertsDock offers a Free plan and paid plans (Pro, Team) with different feature limits. Current pricing is published at alertsdock.com/#pricing.
4.2 Billing Cycle
Paid subscriptions are billed monthly or annually in advance. Prices are in USD. We display applicable taxes (VAT) at checkout for EU customers.
4.3 Payment Processing
All payments are processed by Stripe, Inc. By providing payment information, you authorise Stripe to charge your payment method. We do not store your payment card details.
4.4 VAT and EU Taxation
For EU business customers, supply of digital services falls under reverse charge. For EU consumers, VAT is applied at the applicable rate of your country of residence, in accordance with EU VAT Directive 2006/112/EC.
4.5 Price Changes
We will provide at least 30 days' notice of any price changes via email. Changes apply from the next billing cycle.
4.6 Free Trial
Where a free trial is offered, it converts to a paid subscription at the end of the trial period unless cancelled. No charges are made during the trial period.
5. Cancellation, Downgrade, and Refunds
You may cancel your subscription at any time from your account's billing dashboard. Cancellation takes effect at the end of the current billing period — you retain access to paid features until then.
We do not provide refunds for partial billing periods. If you cancel an annual subscription, no refund is issued for remaining months unless required by applicable consumer protection law.
EU Consumer Right of Withdrawal: If you are an EU consumer, you have a 14-day right of withdrawal from the date of initial purchase under EU Directive 2011/83/EU. This right is waived once you have actively used the paid service features during the 14-day period.
6. Free Plan
The Free plan is provided at no cost and is subject to the limits published on our pricing page. We reserve the right to modify free plan limits with 30 days' notice. Accounts that remain inactive for more than 12 months may be suspended or deleted after notice. "Free forever" applies as long as we continue to offer a free tier, which we intend to maintain.
7. Data Ownership and Privacy
You retain ownership of all data you input into AlertsDock (monitor configurations, webhook payloads, etc.). You grant us a limited licence to process this data solely to provide the service.
We process personal data in accordance with our Privacy Policy, which forms part of these Terms. We are the data controller; you are the data controller for personal data of your end users that passes through our service (e.g., status page subscribers).
Upon account deletion, we will delete your data within 30 days, except where retention is required by law.
8. Service Availability
We target 99.9% monthly uptime for AlertsDock. Planned maintenance will be announced in advance. We do not guarantee uninterrupted service and are not liable for downtime beyond what is set out in any SLA (Service Level Agreement) offered to paid customers. No SLA credits are available on the Free plan.
9. Intellectual Property
AlertsDock, the AlertsDock logo, and all related software, designs, and content are the exclusive intellectual property of Syscobyte AB and are protected by Swedish and international copyright, trademark, and other intellectual property laws. You may not use our trademarks or brand assets without prior written consent. These Terms do not grant you any intellectual property rights in AlertsDock beyond the limited right to use the service.
10. Disclaimer of Warranties
AlertsDock is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that monitoring checks are exhaustive or that all downtime events will be detected. Monitoring results are informational only and should not be relied upon as the sole basis for critical infrastructure decisions.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Syscobyte AB shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of AlertsDock.
Our total aggregate liability for any claim arising from or related to these Terms or the service shall not exceed the greater of (a) the total fees paid by you in the 12 months preceding the claim, or (b) EUR 100.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Swedish or EU consumer protection law.
12. Indemnification
You agree to indemnify and hold harmless Syscobyte AB, its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from your violation of these Terms, your use of the service, or any content you submit through the service.
13. Termination
You may terminate your account at any time by deleting it from account settings or emailing [email protected].
We may suspend or terminate your account immediately and without notice if you violate these Terms, if required by law, or if we reasonably believe your actions endanger the security or integrity of the platform.
Upon termination: your right to use the service ceases immediately; we will delete your data within 30 days subject to legal retention obligations; unpaid fees remain due.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of Sweden, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
Any dispute arising from these Terms shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the Stockholm District Court (Stockholms tingsrätt), Sweden.
EU Consumer Rights: If you are a consumer resident in the EU, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr, and you retain the right to bring proceedings in the courts of your country of residence.
15. Miscellaneous
Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Syscobyte AB.
Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
No Waiver: Failure to enforce any right does not constitute a waiver of that right.
Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a merger or acquisition.
Force Majeure: Neither party is liable for delays or failures caused by circumstances beyond their reasonable control (natural disasters, pandemics, network outages).
Language: These Terms are written in English. In the event of a conflict with a translated version, the English version prevails.